This privacy policy explains how Focus Frame handles personal data when you use the website, send an inquiry, or arrange photography services. It covers the information we collect, why we use it, when we share it, and the choices available to you.
When you contact Focus Frame, we may process your name, email address, phone number if you provide it, inquiry message, shoot requirements, and preferred date and session details. We also process limited technical data such as server request metadata and browser and device information to keep the website working and secure.
We receive personal data when you submit a contact form, send an email, call us, or share details during a planning call. Technical data is collected automatically when you use the website, and some cookie data is created by the site to remember essential settings and privacy preferences.
The website uses essential cookies for basic operation and privacy preference cookies to remember your choices. We do not confirm the use of analytics cookies or advertising cookies.
You can manage or block cookies through your browser settings. If you do so, some parts of the site may not remember your preferences or may not function as intended. We do not rely on confirmed analytics or marketing cookies on this website.
We use personal data to answer inquiries, review event details, prepare quotes, confirm bookings, manage access and planning, deliver edited galleries, and maintain website security. We also use limited technical data to keep the site functioning and to troubleshoot delivery issues.
We may share data with service providers that help us operate the website, handle messages, support technical delivery, or manage secure storage. These parties are expected to use the data only for the assigned task and to keep it confidential where appropriate.
We may disclose personal data if required by law, court order, or a valid request from a public authority. We may also share information when needed to protect our rights, prevent misuse, or respond to a security issue. Any disclosure is limited to what is reasonably necessary.
You may have the right to know what data we hold, ask for corrections, request deletion in some cases, and object to certain processing. You can also ask for a copy of your data where the law gives that right. We will assess each request against the applicable legal rules and the needs of the service.
To make a privacy request, use one of the contact methods listed in this policy and describe what you want us to do. We may ask for enough information to verify your identity and understand the request. This helps us respond safely and accurately.
Inquiry records are kept while we are handling the request and for a practical follow-up period. Booking and service records are retained for business and legal purposes, then deleted or archived when they are no longer needed. Technical logs are kept for a limited time to maintain security and diagnose problems.
If we make a material change, we will update this page and may also use a reasonable notice method for the change. The version in force is the one published on the website at the time you review it.
Under GDPR, we process personal data only when we have a lawful basis for doing so, such as responding to an inquiry, preparing a booking, meeting legal obligations, or protecting the security of the website. We keep the scope of processing limited to the information needed for those purposes.
Where GDPR applies, you may ask for access, correction, deletion, restriction, objection, or portability of your personal data. You may also withdraw consent where processing depends on consent. If a request cannot be fully granted, we will explain the reason in a clear way.
